Pro Player Stadium Case Study

Miami’s Pro Player Stadium is one of only a few sites in the U.S. and Canada that hosts both professional football and major league baseball. Aside from regular league play, the facility, formerly known as Joe Robbie Stadium, has hosted Super Bowls in 1989, 1995 and 1999 and concerts by such celebrities as Elton John, Gloria Estefan, Hall & Oates and Paul McCartney.

Business Challenge
Pro Player Stadium’s finance department was operating using an antiquated DOS-based system. This system was difficult to integrate to other Pro Player systems and was no longer being supported by the vendor. The organization was in great need of a fully integrated, Windows-based solution that could increase productivity, allow for more efficient financial reporting and enhance access to their financial information.

Solution
A critical process improvement Pro Player required involved refunding ticket values for cancelled games or stadium events. In order to ensure greater accuracy, facilitate rapid refunds and eliminate manual check processing, Pro Player Stadium’s systems were integrated with Tickermaster through Microsoft Great Plains. Citrine’s implementation achieved efficient electronic refunds, funds transfers, electronic bank reconcilation and effective payables and receivables management. As a result of this implementation, department managers at the stadium are more self-sufficient and have greater access to their department’s information. They have also gained the ability to generate reports on demand.

• Processing of refunds to stadium club seat holders and season ticket holders shortened from a one-day manual process to a one hour process.
• Generating financial statements, including the cash flow statement were previously tedious and time conuming. What took one hour before the implementation takes only seconds now.
• Broader and quicker access to financial information by department managers across the organization.
• Expedient and smoother check processing with Positive Pay functionality - all on one screen which makes it 20% quicker. Improved tools for accessing financial data on the fly.
  

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