Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give a complete view of customer information. The ease of integration with Microsoft Office is of particular value—enabling employees to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality. Benefits and Features include:
Increase sales success
Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management.
Ensure efficient, consistent customer service
A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.
Make informed, agile decisions
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
Share information
Tightly integrated Sales and Customer Service modules let employees view, update, and share information across teams and departments.
Use easily
Designed for ease of use, Microsoft CRM ensures that your sales team will get started fast, with little training.
Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.
Integrate powerfully
Integrate with Microsoft Office, Microsoft Business Solutions ERM applications, and other business systems. The CRM solution that grows alongside your business
Microsoft Customer Relationship Management
Microsoft CRM makes it easy for employees to share information across teams and departments, eliminates redundant data entry, and ensures superior sales and customer service support.
